As more retailers take a multi-channel approach to marketing, it becomes easier for shoppers to combine online or mobile research, shopping and purchasing with visits to brick-and-mortar stores.
Whether customers purchase in-store or online, they want to touch the merchandise first. The Retail Monitor states that retailers are driving foot traffic by freshening up their in-store product lines—and points to a recent interior decorating trend of bringing outdoor elements to indoor furnishings as one way to do just that.
While tech-savvy millennials are responsible for the increasing interest in e-commerce, the online shopping generation gap is not as big as you may think.
As millennials gain a bigger presence in the housing market, their impact on the home furnishings market also increases. Retailers with an e-commerce option are better prepared to meet these buyers where they shop the most. Millennials’ design tastes may even create additional opportunities for the outdoor furniture industry—a recent report notes that this generation prefers a living space with less division between indoors and out.
Continued growth for the furniture industry in general bodes well for the future of outdoor furniture retailers. As consumer shopping preferences shift to include more online purchasing, retailers must embrace e-commerce as a component of their business model in order to remain competitive.
Sources: furniturefurnishings.com, furnituretoday.com and
Furniture|Today and Apartment Therapy Consumer Survey, 2014